Must-Haves For Your Zoom Ball!
HOW DOES IT WORK?Get your Zoom Ball™ 40mm for Free, you just have to cover cost for shipping & handling. Maximum 2x per order, no minimum order value required.
What is a Zoom Ball?
The Zoom Ball is designed creators and photographers. Always be prepared to take the perfect shot! Because of its spherical effect it shows you a 180° degree view of your surroundings creating a mind-blowing visual effect.
What Is Zoom Ball Made Of?
Our product is Carved from Crystal lens-grade, optically clear crystal mostly used in optics and lenses, giving you the sharpest possible image.
What Does Zoom Ball Weigh?
Zoom Ball Basic | Diameter 40mm | 200gr
Zoom Ball Pro | Diameter 60mm | 250gr
Zoom Ball Pro Plus | Diameter 80mm | 650gr
Can Zoom Ball Start a Fire?
Yes, Zoom Ball has a strong magnifying effect, when left exposed to direct sunlight it can start a fire within seconds. Always make sure to cover yours with the protective microfiber pouch that comes with your order.
Do You Ship Worldwide?
Yes, we ship worldwide to all countries.
*We currently are not shipping to
Colombia, New Caledonia, Peru, Tunisia, Bulgaria, Brazil, Mauritius, South Africa, Chile, India, Maldives, Ecuador, Mongolia, Uruguay, Egypt, Saudi Arabia, United Arab Emirates, Sri Lanka, Gibraltar, Lebanon, Qatar, Honduras, Argentina, Gibraltar, Kenya & Philippines.
Unfortunately, the bolded countries have been recently addressed to the list due to the COVID-19 restrictions. We will let you know any updates asap.
How Can I Track My Order?
You can check on the status of your parcel here - https://thezoomball.com/trackmyorder
If you are unsure about where your parcel is still, please email us at firstname.lastname@example.org and our support team will be able to assist you further with this.
How Long Will It Take To Receive My Order?
DELIVER TO: USA
USPS Shipping Tracked - Free if you spend over $59 (Delivered in 10-30 working days)
DELIVERY TO: Rest Of The World
Standard Worldwide Shipping Tracked - Free if you spend over $59 (Delivered in 10-30 working days)
As a result of current developments of covid-19, orders may unfortunately take longer to deliver due to local authorities adhering to changing guidelines.
Please wait up to 60 business days before reaching out to customer support about missing order.
PAYMENT AND RETURNS
I Want To Change Or Cancel My Order
If you change your mind shortly after placing your order and want to request for your order to be cancelled/changed you must do so by e-mailing email@example.com
Please include your full name, order number and e-mail address within your request. Our Customer Service Specialists will check if it is possible to cancel your order before this is dispatched and if so, will confirm your cancellation via e-mail.
As we work around the clock to dispatch your parcels as quickly as possible we may not always be able to cancel your order once this has been placed. If this is not possible you will need to return this back to our warehouse once delivered for a refund.
How Do I Return an Item?
If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Refunds are offered on all priced items and store credit is offered on an e-gift card for sale items.
Your return needs to arrive back at our warehouse within 14 days from the date your parcel is delivered. It is your responsibility to send the item(s) back to Zoom Ball’s warehouse.
Customs and Import Duties
All of our orders are shipped from our production facilities all around Asia.
The price of your order does not include Customs and Duties.
How Do You Protect My Privacy?
I've Received A Wrong Item
In the unlikely event, you receive your parcel and there's a wrong item please get in contact with our support team at firstname.lastname@example.org and they will be able to assist you with this.