If you change your mind shortly after placing your order and want to request for your order to be cancelled/changed you must do so by e-mailing support@thezoomball.com 
Please include your full name, order number and e-mail address within your request. Our Customer Service Specialists will check if it is possible to cancel your order before this is dispatched and if so, will confirm your cancellation via e-mail. 

As we work around the clock to dispatch your parcels as quickly as possible we may not always be able to cancel your order once this has been placed. If this is not possible you will need to return this back to our warehouse once delivered for a refund. 

 
Are Returns Free?

Unfortunately, not. We are not currently offering free returns and it is the customer's responsibility to send the item back to us.
 
How Do I Return an Item?

If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Refunds are offered on all priced items and store credit is offered on an e-gift card for sale items.

Your return needs to arrive back at our warehouse within 14 days from the date your parcel is delivered. It is your responsibility to send the item(s) back to Zoom Ball’s warehouse. 

We offer refunds to your original payment method on items returned to us within 14 working days from the date of your delivery. Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code *this does not include unique discount codes issued by our customer service team

ALL returns made after 14 days but before 30 days can only be exchanged or refunded onto an e-gift card. We cannot accept returns after 30 days.

To process a return, please contact support@thezoomball.com

Do you provide a refund on the Zoom Ball Course?

We have a strict no refund policy on our Zoom Ball Course. Once you have ordered the course, a personal course access link will be sent sent to your provided email adress and will immidiately have access to the complete course.

Zoom Ball does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Please keep an eye on your return as it makes it way back to us, your parcel remains your responsibility until we successfully receive this. Once you can see your parcel has reached us please allow 2 working days for your refund/exchange to be completed. We will send you an e-mail confirming when this has been done.

*Please note in sale periods it can take up to 5 working days for your return to be processed once it has reached us.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

How Long Will My Return Take to Process?

Once your return or exchange has arrived back to us, we will refund or despatch your exchanged order within 2-3 days.

In SALE periods, due to the increase in volume, this process can take up to 7 working days.

If you have checked your tracking number and your return has arrived back to us and it has surpassed the 7 working days, please drop us an email at support@thezoomball.com 

 I've Received A Wrong Item

In the unlikely event, you receive your parcel and there's a wrong item please get in contact with our support team at support@thezoomball.com and they will be able to assist you with this.
 

What Happens If I Don't Pick Up My Package Within 14 Days Or Enter a Faulty Address?

If you do not pick up your package within 14 days, then we have the right to charge you a fee of 400kr or 40 USD for not picking up the package. We do not stand for any costs if the package doesn't get picked up by the customer or faulty address.